外資系大手化粧品会社/Retail Training & Performance Manager
2026/03/13
New
- メーカー : 化粧品
1000~1500万円
- マーケティング : 販促
- 東京都
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Reports to: Regional Head of Retail PURPOSE OF ROLE The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results. KEY PARTNERSHIPS & STAKEHOLDERS Retail Store Team Retail Business Manager Regional Retail T&P Specialist Regional Retail T&P Manager (Peer) Commercial/Country Manager Regional Retail Operations Regional General Manager Regional Head of Retail Retail Support Functions Primary Accountabilities ・Optimise learning & performance ・Drive customer experience excellence ・Deliver on brand purpose ・Synergise business, operations & learning Suitability Considerations People who thrive in this role: ・Relish developing technical and interpersonal skills for self and others ・Purposefully develop capability to elevate customer experience and drive retail performance ・Are adaptable and responsive in rapidly changing operating conditions ・Seek out new knowledge of contemporary learning and capability methodologies ・Are motivated by delivering on or exceeding goals and targets Performance Measures PEOPLE ・Talent Succession & Retention ・Performance rating ・Engagement survey participation (self & team) ・Engagement survey score ・Training engagement & completion (self & team) PROFIT ・Sales performance & retail KPIs ・Customer compliments & complaints PLANET ・Health & Safety adherence ・Volunteering participation |