外資系大手化粧品会社/CX Specialist
2025/09/16- メーカー : 化粧品
500~700万円
- マーケティング : 広報・PR・広告宣伝
- 東京都
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KEY RESPONSIBILITIES 1. CX Strategy & Initiative Development ・Identify opportunities for CX improvement: Leverage customer data, market research, trend analysis, etc., to uncover areas for enhancing customer experience. ・ Drive CX strategy across multiple brands: Spearhead strategic initiatives to elevate the customer experience across all brands. ・Areas of focus: CDP utilization, LINE official account strategy & operational enhancement, loyalty program upgrades, O+O initiative development, etc. 2. Pilot Project Implementation & Expansion ・Collaborate with selected brands: Partner with chosen brands to execute pilot projects. ・Measure effectiveness: Conduct quantitative and qualitative analyses to determine project success and derive best practices. ・Facilitate rollout: Create materials and support workshops to share successful cases and facilitate their implementation across other brands. 3. Brand CX Team Training & Support: ・Enhance team expertise: Provide support in implementing training programs aimed at upskilling Brand CX teams and fostering knowledge sharing. ・Facilitate tool adoption: Offer support during the introduction of new tools and technologies, including operational setup and vendor management. 4. Cross-functional Collaboration: ・Maintain open communication: Share project plans, progress, challenges, and achievements with relevant departments. ・Foster alignment: Collaborate effectively with Brand CX, OBM, Division E-Flagship Hub, UI/UX, Media, Data, APAC IT, Local IT, Customer Care, and other relevant departments to ensure alignment and drive project success. 5. Other: ・Research and share the latest technologies and trends related to enhancing customer experience within the company. |