外資系大手化粧品会社/Aesop Retail Trainer (LUXE)
2025/11/13- メーカー : 化粧品
~700万円
- Webサービス・制作 : ECサイト運営・ECコンサルタント
- 東京都
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POSITION MISSION: The Retail Training & Performance Specialist has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Managers team, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results. MAIN RESPONSABILITIES EMBODY BRAND IDENTITY ・ Acts as an Aesop ambassador & subject matter expert across all Aesop offerings ・ Role models Aesop's intention & purpose in every behaviour & action ・ Delivers foundational & ongoing training to foster deep understanding of Aesop brand, product, & experience ・ Stays up to date with Aesop's positioning in the marketplace, sharing insights across portfolio to build confidence & capability ENABLE OPTIMAL LEARNING & BUSINESS OUTCOMES ・ Utilizes training tools, systems & techniques to deliver impactful & scalable learning outcomes ・ Partners with CM/D, RBM & RTM to plan & prioritize actions to meet short & long term needs ・ Plans & conducts regular & purposeful store visits to achieve lasting & positive impact ・ Upholds portfolio learning completion & maintains accurate training data ・ Advises on opportunities to enhance operational practices that impact customer & team FINESSE CUSTOMER EXPERIENCE ・ Trains & coaches to bring to life the customer journey, experience & touchpoints ・ Educates on adaptive approaches to create inclusive experiences for a diverse customer base ・ Objectively observes & assesses customer experience, identifying opportunities to elevate ・ Plans & executes relevant, contextual & appropriate learning solutions ・ Continuously promotes Aesop's entire range, embedding a deep understanding of relevance and interconnectedness Analyses customer feedback & insights through a customer lens, taking action to enhance customer experience across portfolio ELEVATE PORTFOLIO PERFORMANCE ・ Integrates observation, review & analysis of portfolio & team performance into daily workflow ・ Partners with RBM to plan & implement relevant development activities ・ Facilitates proactive development of self, colleagues & store teams through training, coaching & feedback ・ Contributes to portfolio development & succession plans, sharing objective & relevant feedback on performance |